Privacy Policy

Who we are

The Health Vision is a healthcare and wellbeing practice offering general medical care, dental care, nutrition and wellness support, weight management, skin and hair treatments, joint and bone care, cardio health, men's and women's health, memory and neuro health support, and health insurance guidance.

This policy explains how we handle personal information when you visit our website, contact us, subscribe to our newsletter or receive care from our team.

Information we collect

We collect only what we need to respond to you and to provide safe care. This may include:

• Details you share in a form, such as your name, email address, phone number and the service you are interested in.
• Information you send us by email, phone or during a consultation, including health details relevant to your care.
• Basic technical information from your visit to our website, such as the pages you viewed and the type of device you used.
• Your preferences for receiving marketing or newsletter emails, and whether you have unsubscribed.

How we use your information

We use your information to answer your enquiries, arrange and deliver care, keep accurate records, send the newsletters you asked for, improve our website and services, and meet our legal and professional obligations.

We do not sell your personal information, and we do not share it with advertisers.

Health information

Health information is treated as sensitive. It is accessed only by clinicians and team members involved in your care, or where you have asked us to share it — for example, with another provider or your insurer.

Please avoid sending detailed medical information through general website forms. A short description of your concern is enough for us to route your enquiry to the right person.

Legal bases and consent

Where required, we rely on your consent to send you newsletters and other updates. You can withdraw that consent at any time using the unsubscribe page, or the unsubscribe link included in every email.

We may also process information where it is necessary to provide care you have requested, to comply with the law, or to pursue legitimate interests such as keeping our services secure and improving them.

Cookies and analytics

Our website uses a small number of cookies and similar technologies to keep the site working properly and to understand which pages are useful to visitors.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site behave, but the core content will remain available.

Sharing with others

We share information only where it is needed: with clinicians involved in your care, with trusted service providers who support our website and communications under confidentiality obligations, or where the law requires it.

Where a provider processes information on our behalf, they may only use it for the purpose we instruct.

How long we keep information

Enquiry and newsletter records are kept for as long as needed to serve you, and clinical records are kept for the period required by professional and legal standards.

When information is no longer needed, we delete or anonymise it securely.

Keeping information safe

We use administrative, technical and physical safeguards to protect personal information, including access controls, secure systems and staff confidentiality obligations.

No method of transmission over the internet is completely secure, so please take care when sharing information online.

Your rights

Subject to applicable law, you may ask to access the personal information we hold about you, request corrections, ask us to delete information, object to certain processing, or ask for a copy in a portable format.

You can also ask us to stop sending you marketing emails at any time. To make a request, contact us using the details below and we will guide you through the process.

Children's privacy

Our website is intended for adults. Where a child receives care, information is provided and managed by a parent or guardian. We do not knowingly collect information from children through our website forms.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, and significant changes will be communicated where appropriate.

Contact us

If you have a question about this policy or how your information is handled, email us at contact@thehealthvision.com, or call +1 904-292-9705.

We take privacy concerns seriously and will respond as promptly as we can.